Why I love Gong
Updated July 07, 2023
Why I love Gong
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
I use this to track my analytics, my call touchpoints, as well as review my calls for personal coaching. I have found it extremely helpful to improve my calls with clients.
- Analytics
- Transcript
- Coaching
- Picking up all calls, sometimes a call or 2 will be missing
- Time saving
- Coaching
It has been a great tool to track open deals to ensure that they can be closed. It does however track some things that are not deals, so needing to remove those has been the only negative.
I can easily use it to break down calls from account, and see the frequency of calls, as well as how they are ordering with me.
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
Yes
Would you buy Gong again?
Yes
Evaluating Gong and Competitors
Not Sure
- Other
I was not the decision maker on why we switched systems. I am a user of the system.
I was not a part of that process.
Gong Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I am not the purchaser.
I've had a couple of inquiries that I have sent in, and the representatives have always been super helpful.
Using Gong
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Quick to learn Convenient Feel confident using Familiar | None |
- Calls section
- Analytics section
- Deals sections