A great product!
February 24, 2023
A great product!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
Gong helped us to learn from the calls we had and the possibility to listen to them as many times as we want.
By tagging specific topics, Gong enables us to understand how frequently we hear/talk about this particular topic.
It also helps new employees to listen to calls that have already happened and learn from them.
By tagging specific topics, Gong enables us to understand how frequently we hear/talk about this particular topic.
It also helps new employees to listen to calls that have already happened and learn from them.
- Record conversations
- tagging specific people
- transcription of the conversation
- better transcriptions
- send notifications by hashtags
- have reports that the user can create by topic/hashtags
- save time
- better alignment between different teams
- Provide option to research and understand the clients, which helps to lead to good insights
- needs to improve their transcriptions or a better way to look for word that might seem similar
Yes, Gong helps us identify when deals are closed and how often we talk about pricing; it allows us to see successful and unsuccessful conversations and learn from both cases.
Gong saves all the emails and conversation of each client in the same place, so it help us to track what happened and even to listen to the last conversation before the next meeting.
Gong saves all the emails and conversation of each client in the same place, so it help us to track what happened and even to listen to the last conversation before the next meeting.
Using specific hashtags, Gong allowed us to improve our data analysis and qualitative research, so we could understand if our assumptions were correct and even find new insights from the clients. It gives us the opportunity to be more focused on the conversation itself; in addition, other teams can learn from those records, giving a lot of opportunities to improve our product.
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes