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A platform every sales org needs!
February 10, 2022

A platform every sales org needs!

Madhu Puranik | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

Gong.io gave us a better understanding of the deal flow and brought more visibility to the sales team. Using scorecards to record and report feedback has made the sales calling process much more efficient. The deal dashboard is very insightful and helps us review our pipeline velocity. Creating trackers and reporting on them has made the sales coaching process very efficient.
  • A very simple yet intuitive UI keeps user adoption high.
  • Easy onboarding, great community and top notch support.
  • Call recording quality is great and trackers are accurate.
  • Reports are easy to build and customize.
  • Salesforce to Gong.io integration is flawless.
  • A dashboard with visuals could be very powerful.
  • Gong.io to Salesforce push could be better. Not so easy to build reports in Salesforce using Gong.io data.
  • Sometimes, the call does not get recorded when the sales rep switches platforms such as Google Meet.
  • Call Recording and Transcripts.
  • Scorecards for Coaching.
  • Trackers for reporting.
  • Deal flow dashboards for more visibility on pipeline velocity.
  • It has definitely brought structure to the sales process.
  • Reporting has been better than ever.
1. Intuitive UI, easy to set up, and quick adoption.
2. More visibility on reporting.
3. Trackers to identify or group certain product calls for feedback. Helps a lot while customizing deal flow.
4. The Email Activity Capture feature is so so convenient.
5. Easy Gong-Salesforce integration.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

I highly recommend Gong.io. It is a must-have tool for every sales organization. My key highlight would be the scorecard feature, which is extremely useful to provide feedback and report on it. Its quick adoption makes it easy to implement and you can quickly start to see results. And most importantly, it adds structure to the sales process, something that was really important for us to scale the organization.