Hangouts is just that... a hangout
November 18, 2019

Hangouts is just that... a hangout

Sierra Schubach | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Hangouts

We use Google Hangouts for communications outside of our internal network. It solves the problem of communicating with people outside our network without having to leave our desktop.
  • the interface is user friendly
  • the use case is to the point
  • it is easy to add and remove contacts
  • file sharing isn't the greatest
  • history deletion
  • connecting different accounts to the interface
  • increased productivity from not using my phone
  • collaboration with other networks to expand creativity
The functionality of Hangouts just isn't for business. Although it has many great functions, communicating for business purposes isn't one of them.
I have never had to use support. I have used the help center and the FAQ answered my question very quickly.

Do you think Google Hangouts (Classic) delivers good value for the price?

Yes

Are you happy with Google Hangouts (Classic)'s feature set?

Yes

Did Google Hangouts (Classic) live up to sales and marketing promises?

Yes

Did implementation of Google Hangouts (Classic) go as expected?

Yes

Would you buy Google Hangouts (Classic) again?

Yes

I believe Hangouts acts as a second text message platform, other than that it doesn't really work for groups or video calls or work-related communications all that well. I enjoy the platform for the functionality of using it to communicate with people outside of my company network.

Google Hangouts (Classic) Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
10
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
Not Rated
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
Not Rated