Makes communication convenient
September 21, 2019

Makes communication convenient

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Voice

People have the choice to use Google Voice if they want to. It honestly just offers a significantly easier form of communication compared to an e-mail or calling someone. It's a fast way to reach them and communicate with them. It beats having to actually call them any time because it's already prepared to call them online. Plus Google Voice helps just send SMS messages to contact people quickly as well.

Pros

  • Google Voice allows you to effortlessly message someone, similar to iMessage how you can easily message people from your desktop.
  • Calling people through Google Voice is much easier than having to do anything on your desk phone.
  • Google Voice offers an organized list of contacts that you can call and organize by department.

Cons

  • At times, I think the design and layout of Google Voice could be more organized and cleaner.
  • I wish there was more options to customize the look of it, both aesthetics and organization.
  • Sometimes texts may take slightly longer to send thru voice rather than normal mobile phone.
  • Google Voice has completely helped eliminate the inconvenience of having to lose time working in order to communicate someone. Google Voice makes it tremendously easy to do work on the fly while communicating with others.
  • No need to spend time looking up a phone number and then stopping work to call. Once you have the number, plug it into Google Voice and you're good, or you can search the person's name.
My company started with Google Voice so I don't really have anything to compare it to. We just decided to implement it as a start and so far it has been tremendously helpful.
Google has always been very active with ensuring compatibility of its products across all platforms and resolving any errors that ever arise. I've personally never encountered an issue. Google Voice has always been very fast for me. The only time I've ever had trouble getting in contact with another party is if they are in a location with poor service, which is to be expected.

Do you think Google Voice delivers good value for the price?

Yes

Are you happy with Google Voice's feature set?

Yes

Did Google Voice live up to sales and marketing promises?

Yes

Did implementation of Google Voice go as expected?

Yes

Would you buy Google Voice again?

Yes

Anytime I'm at my desk, I always choose to use Google Voice rather than reaching for my phone. It's significantly less effort, as I can quickly open it, contact whoever I need to contact, and easily resume my work on my desktop. I can also very easily be communicating with someone while doing work as well.

Google Voice Feature Ratings

8.2
Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
7
User templates
8
Call reports
10
Directory of employee names
8
9.0
Answering rules
8
Call recording
9
Call park
9
Call screening
9
Message alerts
10
8.0
Video conferencing
8
Audio conferencing
8
Video screen sharing
8
Instant messaging
8
9.0
Mobile app for iOS
9
Mobile app for Android
9

Comments

More Reviews of Google Voice

  1. Home
  2. VoIP Providers
  3. Google Voice Reviews
  4. User Review of Google Voice