Reasonably priced solution for office phones right on your desktop
December 02, 2022

Reasonably priced solution for office phones right on your desktop

Marissa Novak | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

Our entire company is working remote now and we had to have some way to still have office phone numbers and phones to access while working from home. These enable phones right on your computer, so it was easy for all employees to have access to one on their local desktop.
  • Easy Interface
  • No additional software
  • Reasonable pricing
  • Better app
  • Occasional poor quality
  • Not all calls go through
  • Less equipment to ship out to employees
  • Improved company-wide connection
  • Short onboarding time
The platform really sticks to the messaging - it is really easy to have your phone connected right to your desktop. No employees have had issues figuring it out as far as I know, because it is intuitive and has a really simple and clean interface.
Employees were using their personal cell phones prior to this and it can be a huge hassle. People don't want to give out their personal phones and requiring employees to use their personal items can result in them asking for their plans paid, so this is a much cheaper option.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Connect again?

Yes

GoTo Connect is ideal for any business that has remote employees. It is affordable, easy for all employees to learn and it makes calls really simple. You don't have to worry about shipping out desk phones for employees anymore, everything is handled right on the desktop. The pricing is easy for companies of all sizes to budget.

GoTo Connect Feature Ratings

Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
9
User templates
9
Call reports
7
Directory of employee names
10
Answering rules
7
Call recording
9
Call park
9
Call screening
7
Message alerts
8
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
6
Mobile app for Android
7