Item: GoTo Connect
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

while working remotely, our team faced the challenge of connectivity along with the proper security to provide the support. With the help of the GOTO licensing, we were able to provide the production support along with the secure connectivity access. In terms of notification, we face issues, otherwise this is great platform in terms of the communication, call, automation etc.

Pros and Cons

Use of templates on messages
Keeping track of large volume of conversations
huge storage for voice mail services
cloud PBX

mobile application needs the improvement on bugs.
messages often are unable to send in mobile application
voice quality while connecting through mobile application
audio connection issue through headphones

Return on Investment

flexible support on multiple platforms i.e. PC or mobile
answering rules to set on call management feature
messages alerts and auto attendants

All in One Platform

In IT support the motive of easy and anywhere with the work flexibility is fulfilled by the product as we are able to access it through desktop as well as mobile applications. It is simple tool along with the features of the drag and drop visual plan editor.
GoTo connect is all in one buit for SMBs.

Alternatives Considered

Zoom Webinars and Webex Connect

GoTo Connect is all in one communication tool extending its facilities to provide the flexible support and work. It aims to make a user to avail features to work from mobile application as well as from desktop with comprehensive IT management and support.
It stacks up against others with the features like Cloud PBX , call management, Voip system collaboration etc.

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Other Software Used

GoTo Resolve, LogMeIn Pro by GoTo

Likelihood to Recommend

In terms of the computer application, the Goto connect works fine on the desktop platforms providing the ability to communicate professionally in corporate. Looking at the mobile application it requires the improvement in various aspects, as sometimes the messages are unable to send, and the voice quality are not up to the mark sometime.

All For ONE

Overall Satisfaction with GoTo Connect