You should use GoTo Connect (formerly Jive)
Updated July 12, 2022
You should use GoTo Connect (formerly Jive)
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Connect
My company uses GoTo Connect (formerly Jive) as our sole phone provider. It is how we communicate internally, as well as with all of our clients. It allows us to have users with access to a phone system without being physically in the building. Prior to this, the only people who could send and receive calls to clients were people in the office, which was made difficult during Covid.
- The support team is very helpful and friendly any time you have an issue or just a question.
- The phone system is very reliable. We have been using it for about six months now, and we've had no downtime, and call quality has always been excellent.
- The ability to set up detailed dial plans is very useful in helping us more accurately direct callers without people here needing to spend time interacting with people that they aren't going to be able to help.
- I would like to see them add some way to better integrate the physical phones with the app itself so that you can be on the phone and do things like transfer calls by clicking something on the app instead of pressing buttons on the phone.
- They could use better support documentation for some of the third-party phones that they offer. Tracking down the support documentation for those phones can be tricky, and the information in the documentation is not written as clearly as the documentation that GoTo Connect provides for its services.
- I would love to see some additional reporting metrics offered as standard within the admin dashboard. The handful of metrics they offer are nice, but I would like some additional options.
- Switching to GoTo Connect (formerly Jive) from our old phone provider cut our monthly phone bill in half.
- We are able to spend less time talking on the phone due to our dial plan filtering out people that we aren't able to talk to.
- We have increased ways to communicate internally now that we are using something that goes beyond a simple land line connection.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
Yes
Did implementation of GoTo Connect go as expected?
Yes
Would you buy GoTo Connect again?
Yes
GoTo Connect Feature Ratings
Using GoTo Connect
- Product Features
- Product Usability
- Product Reputation
We needed to move from a local phone system to something in the cloud, as we were allowing many people to start working remotely, and our old system didn't have a way to make that work. I had used GoTo products at a previous job and I knew that they tended to function well and be easy to use.
- It allows people to work remotely and still have access to their work line.
- It allows people to use their cell phone as their work phone when needed.
- It allows us to filter calls to the right department without having to have a person direct them manually.
- We use it to track which of our clients tend to call us the most.
- It's good to use as a metric for employee productivity.
- It can be used as a tool to give clients access to audio information on demand, if your auto attendant setup is robust enough.
First of all, the auto attendant is a reliable tool to direct calls without needing to get a person involved. The tracking metrics are also useful to see which of our clients tend to need the most attention, as well as to see which employees are spending the most amount of time helping people on the phone.
I'm honestly not sure if GoTo Connect offers a whole lot that isn't already standard for most of their competitors. The integration with Microsoft Teams is quite nice. Their customer support has also been really helpful on the handful of occasions that I've need to get into contact with them
Upgrading GoTo Connect
Yes - GoToConnect (formerly Jive) is replacing an old phone system that was run through a local phone company. It had some networked interoperability, but it didn't do much beyond allowing people to make and receive phone calls. With GoToConnect (formerly Jive), we finally have the ability for people to make and receive calls from outside of the physical office. Also, our phone bill was cut in half with the switch to GoToConnect (formerly Jive).