Item: GoTo Meeting
Rating: 8
Author: Jenna Smith

Overall Satisfaction

Use Cases and Deployment Scope

I currently use GoToMeetings multiple times a day to share files with my properties so we can make sure we are on the same page. All of the other revenue managers in our organization also use this, in addition to the sales and marketing departments who have similar responsibilities.

Pros and Cons

Pros

Quick Startup
Any viewer can take control
Can use recurring meetings for ease each week

Cons

Sometimes the dial in numbers have been busy
Some users have issues with the application not downloading or downloading every week
Randomly there are sounds on the line and a gotomeeting voice appears in the middle of a meeting for about 3 seconds

Return on Investment

Faster meetings
Improved efficiency
Improved understanding by viewers

Alternatives Considered

The only meetings I have ever actually ran myself are gotomeetings because my predecessors used it and I was familiar with the product so it was an easy transition. As a user I have seen some of the WebEx webinars however I don't like that you have to pre-register for them.

Likelihood to Renew

I give it an 8 only because I had to take a way a couple of points for the download issues users have had, the busy signals the users or myself randomly get when trying to dial in (so I have to start a new meeting and resend access info), and then also sometimes it tells the users it is downloading or starting and they sit there forever and nothing happens.

Likelihood to Recommend

I do enjoy gotomeeting and can't imagine doing my job without it. However, I do know there is a max number of attendees so you may want to confirm you have the correct version when purchasing if you are going to be speaking with very large groups. I do a lot of one on ones or with meetings of less than 5 people.

Comments

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Solid product, minor kinks