Engagement Tracking Software that does the Job Well
Updated May 25, 2022
Engagement Tracking Software that does the Job Well
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Groove
We use the data Groove gathers to make inhouse analysis of our engagements with our customers. This analysis can address range of business concerns like avg engagement per customer, customers who haven't been engaged with recently and more. Since we are a customer obsessed company this information is important to our tracking and the goals we set our CSMs regarding this metric
- Tracking engagements like emails & calendar events
- Logging the same engagement and connecting to the relevant participants and account
- Adding more information on the engagement like main topic
- Taking out engagements which have no purpose like zoom acceptance emails
- Engagement Tracking
- Sync with SF and proper logging
- Increase productivity
- greater customer satisfaction
Do you think Groove, a Clari company delivers good value for the price?
Yes
Are you happy with Groove, a Clari company's feature set?
Yes
Did Groove, a Clari company live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Groove, a Clari company go as expected?
I wasn't involved with the implementation phase
Would you buy Groove, a Clari company again?
Yes