Engagement Tracking Software that does the Job Well
Updated May 25, 2022

Engagement Tracking Software that does the Job Well

Roi Hoffman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

We use the data Groove gathers to make inhouse analysis of our engagements with our customers. This analysis can address range of business concerns like avg engagement per customer, customers who haven't been engaged with recently and more. Since we are a customer obsessed company this information is important to our tracking and the goals we set our CSMs regarding this metric

Pros

  • Tracking engagements like emails & calendar events
  • Logging the same engagement and connecting to the relevant participants and account

Cons

  • Adding more information on the engagement like main topic
  • Taking out engagements which have no purpose like zoom acceptance emails
  • Engagement Tracking
  • Sync with SF and proper logging
  • Increase productivity
  • greater customer satisfaction
The software is great at tracking engagements and is very easy to use for analysis afterwards

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

It is very suited to companies with many customers who have an emphasis on tracking the engagements of their customers

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