Great Product one you Customize!
January 26, 2023

Great Product one you Customize!

Sam Shampain | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

I use Groove for email outreach to prospects and current clients through campaigns. I also use Groove to manage my calendar and it allows prospects/partners to schedule directly through my email signature. It works extremely well and helps me track which campaigns are working better than others, with detailed analytics on click-through and responses.

Pros

  • Outbound Campaign Tracking
  • Scheduling and Calendaring
  • Data Cleaning/Enrichment

Cons

  • Account Level Integration
  • Customized Reporting
  • Buyer Intelligence
  • Lead Prioritization
  • Calendar Sync
  • Contact Data Integration
  • Company Data Accuracy
  • Stronger Territory Management
  • Deeper Account Level Insights
It is sometimes hard to figure out where different pieces of data are displayed in Groove and where the tie back into Salesforce. Initially Groove was difficult to set up, due to the lack of customization and the different customized fields that we use in our Salesforce instance. Once we set up the customization, it was much easier to use.

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

It is great for sending out large email campaigns and tracking the performance of these campaigns. Great to see all the individualized statistics and adjusting for performance. Not great at allowing for custom data to be edited within groove and posted back to Salesforce. Not tons of flexibility in terms of customized reporting, which can be a need from time to time.

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