Great tool for any company to have!
September 26, 2023
Great tool for any company to have!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
In the industry that we are in there is a lot of new and developing information. We have created great guidelines for specific situations. Since we are an ISO for merchant services, its easier to label specifications on a card. The search function makes this easier for anyone to pull up the information needed.
- Search function for specific information.
- Great breakdown and access for everyone in the company.
- I think the tab that suggests other cards would helpful.
- My search for specific words opens too many cards, and it is very difficult to pinpoint exactly what I am looking for.
- I would recommend a feature of recently viewed or most popular tabs. I am sure those logging on are all looking for most of the same information.
- The search function is huge.
- The ability to build out cards.
- Very positive, keeps our employees informed for any new updates.
Before Guru, we were using Google Drive. We moved away from that because people couldn't find specific information. The search function has made it easier. I do wish there was a feature where it shows the most popular searched tabs within the organization to allow for a quick lookup on information.
Do you think Guru delivers good value for the price?
No
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Guru go as expected?
I wasn't involved with the implementation phase
Would you buy Guru again?
Yes
Using Guru
80 - The main portion of that group is our inside sales team.
2 - They simply update any information needed. Our information is evolving which is why the cards need to be updated.
- Product.
- Marketing material.
- General Guidelines for sales process.
- Search function is quicker.
- Most popular tab option.
- frequently search tab option.
Evaluating Guru and Competitors
Yes - Google Drive. We replaced it because it was easier to find information that needed a quick search option.
- Cloud Solutions
- Ease of Use
The ability for the network or company to see updates, so cloud functionality is huge for updates. Needs to be quick and easy for our inside sales team to work it.
Nope, I think Guru is meeting our expectations.
Guru Implementation
- Implemented in-house
Change management was a big part of the implementation and was well-handled - It has made things easier for our whole sales team. The quick lookup of information has helped a lot and increased productivity.
- Not real issue just change for the whole company.
- It was time consuming transferring our data over.
Guru Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Quick Initial Response | None |
We did not, and not sure what features come with that.
I am not sure I recall one time that has happened.
Using Guru
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- The search function is great, for quick look up.
- Creating cards is easy.
- Information loading of cards is fairly quickly to load.
- Don't see an option to provide updates.
- I would like to see categories or tabs of frequently used cards.
- No new announcements.