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Guru

Guru

Starting at $12 per month per user
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Overview

What is Guru?

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and…

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Recent Reviews

Guru is AWESOME!

10 out of 10
April 24, 2024
Incentivized
I use Guru to search through our company's knowledge base so that I can assist our members as accurately as possible while remaining …
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Guru is grrreat

10 out of 10
April 19, 2024
Incentivized
I'm a senior CSM and use Guru to access all information related to products and services offered by my company. We use Guru to track …
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Best Product at the Best Price

10 out of 10
April 16, 2024
We use Guru to help us better organize our knowledge assets for our Customer Care organization. The challenges we faced before switching …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
WR
Wildred Reyes
Trainer
Teleperformance (Telecommunications, 5001-10,000 employees)
Verified User
Contributor in Customer Service
Computer Software Company, 1001-5000 employees
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Pricing

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Builder

$10*

Cloud
per month per user

Enterprise

Custom

Cloud

Entry-level set up fee?

  • $5,000 one-time fee per installation
    Optional
For the latest information on pricing, visithttps://www.getguru.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $12 per month per user
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Product Demos

Guru Product Tour

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Product Details

What is Guru?

Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.

Guru Features

  • Supported: Announcements
  • Supported: Slack integration
  • Supported: Microsoft Teams integration
  • Supported: Verification
  • Supported: AI-powered Trending Topics for Slack
  • Supported: HRIS integrations (50+)
  • Supported: Analytics
  • Supported: Org chart
  • Supported: Generative AI: Answers
  • Supported: Favorites
  • Supported: Custom branding
  • Supported: SSO/SCIM
  • Supported: Generative AI: Assist
  • Supported: Employee Profiles

Guru Screenshots

Screenshot of VerificationScreenshot of Slack integrationScreenshot of Trending topics for SlackScreenshot of Browser extensionScreenshot of AnnouncementsScreenshot of Duplicate Detection

Guru Integrations

Guru Competitors

Guru Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Guru starts at $12.

Atlassian Confluence, Microsoft SharePoint, and Notion are common alternatives for Guru.

Reviewers rate Availability and Vendor pre-sale highest, with a score of 9.1.

The most common users of Guru are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(333)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
September 29, 2023

Guru delivers Knowledge well.

Verified User
Manager in Human Resources
Staffing & Recruiting Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
As a company that deals with Compliance in over 150 countries, Guru is our main source of truth for managing knowledge. Without Guru, it will be very difficult for us to capture knowledge as it is created and ensure that it remains verifiable and available for all users.
Pros and Cons
  • Knowledge search.
  • Knowledge distribution.
  • Knowledge Creation.
  • Ensuring verifiers validate the knowledge.
  • Finding a sync between other knowledge management tools and Guru.
  • Knowledge analytics that is becoming more complex and difficult to use.
Likelihood to Recommend
Guru works amazingly well where you can have a number of knowledge creators and users who may be the same or different people. It helps keep knowledge up to date and has a fine search process. Where Guru requires attention and work is in building training needs based on Knowledge usage or a process by which people who use it more frequently can be rewarded with certain badges or any other ways of recognition.
Most Important Features
  • Distributed form of knowledge gathering.
  • User friendly way of searching for knowledge.
  • Easy creation of knowledge cards.
Return on Investment
  • Knowledge is power and Guru provides knowledge at fingertips.
  • Using analytics helps keep tabs on what is being used and what isn't.
  • Frequent verification exercises keep us updated.
Alternatives Considered
  • Shelf
Guru suits our needs better.
Other Software Used
Users and Roles
200
Operations and Sales.
Support Headcount Required
2
Highly qualified, seasoned, and experienced individuals who understand the need for keeping knowledge reconciled through the ecosystem.
Business Processes Supported
  • A new knowledge update.
  • An answer to a client question.
  • A change in business scope.
Innovative Uses
  • A Guru challenge to get the users accustomed to writing cards.
  • Innovative Trainings to familiarise users with the system.
  • Discussions with Team Leads to emphasize the importance of documentation.
Future Planned Uses
  • Building upon existing layers of knowledge.
  • Sharing answers with Clients.
  • Syncing helpcenter with the internal knowledge base.
Likelihood to Renew
10
It suits our requirements.
Products Replaced
No
Key Differentiators
  • Integration with Other Systems
  • Ease of Use
We need several users to document knowledge during their busy work timings. We needed an intuitive, easy to use system.
Evaluation Lessons Learned
I would keep it the same.
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Change Management Lessons
Change management was a small part of the implementation and was well-handled
We set up a Guru challenge to encourage people to create cards.
Implementation Issues
  • Initial hesitancy to create cards
Implementation Rating
9
The initial enthusiasm is necessary to fuel all organizational members to use the system.
Support Rating
8
Guru support takes a little time (a day or 2) due to the time difference but it is always effective.
Premium Support
No, we are able to use their helpcenter and community for most of our queries.
Bug Resolution
No
Exceptional Examples of Guru Support
No.
Usability
9
Its fairly easy to use and set up.
Easy Tasks
  • Creating cards
  • Setting up verification
  • Checking knowledge base
Difficult Tasks
  • Analytics takes time
September 26, 2023

Great tool for any company to have!

HS
Hansel Soto
Relationship Manager
PaymentCloud (Financial Services, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
In the industry that we are in there is a lot of new and developing information. We have created great guidelines for specific situations. Since we are an ISO for merchant services, its easier to label specifications on a card. The search function makes this easier for anyone to pull up the information needed.
Pros and Cons
  • Search function for specific information.
  • Great breakdown and access for everyone in the company.
  • I think the tab that suggests other cards would helpful.
  • My search for specific words opens too many cards, and it is very difficult to pinpoint exactly what I am looking for.
  • I would recommend a feature of recently viewed or most popular tabs. I am sure those logging on are all looking for most of the same information.
Likelihood to Recommend
In our office, we have a ton of information and onboarding since we are a broker model and work with many solutions. This has been helpful, which is why we got this done.
Most Important Features
  • The search function is huge.
  • The ability to build out cards.
Return on Investment
  • Very positive, keeps our employees informed for any new updates.
Alternatives Considered
Before Guru, we were using Google Drive. We moved away from that because people couldn't find specific information. The search function has made it easier. I do wish there was a feature where it shows the most popular searched tabs within the organization to allow for a quick lookup on information.
Other Software Used
Users and Roles
80
The main portion of that group is our inside sales team.
Support Headcount Required
2
They simply update any information needed. Our information is evolving which is why the cards need to be updated.
Business Processes Supported
  • Product.
  • Marketing material.
  • General Guidelines for sales process.
Innovative Uses
  • Search function is quicker.
Future Planned Uses
  • Most popular tab option.
  • frequently search tab option.
Likelihood to Renew
8
It's been great for us no complaints. The search function makes it quicker to look up information.
Products Replaced
Yes
Google Drive. We replaced it because it was easier to find information that needed a quick search option.
Key Differentiators
  • Cloud Solutions
  • Ease of Use
The ability for the network or company to see updates, so cloud functionality is huge for updates. Needs to be quick and easy for our inside sales team to work it.
Evaluation Lessons Learned
Nope, I think Guru is meeting our expectations.
Implementation Details / Implementation Partner
  • Implemented in-house
Change Management Lessons
Change management was a big part of the implementation and was well-handled
It has made things easier for our whole sales team. The quick lookup of information has helped a lot and increased productivity.
Implementation Issues
  • Not real issue just change for the whole company.
  • It was time consuming transferring our data over.
Implementation Rating
9
It was a longer process to get it activated with all our cards and information. Once it was uploaded, it worked great for our team.
Support Rating
10
I haven't used them much, but the one question I had was answered.
Premium Support
We did not, and not sure what features come with that.
Exceptional Examples of Guru Support
I am not sure I recall one time that has happened.
Usability
7
Overall it's nice, it gets buggy with the email platform that I use.
Easy Tasks
  • The search function is great, for quick look up.
  • Creating cards is easy.
  • Information loading of cards is fairly quickly to load.
Difficult Tasks
  • Don't see an option to provide updates.
  • I would like to see categories or tabs of frequently used cards.
  • No new announcements.
September 25, 2023

Sr. Director, Customer Support

Verified User
Director in Customer Service
Computer Software Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Using for customer support. Business problem:

1. Knowledge sharing
2. New hires training.

Pros and Cons
  • Search engine
  • Ease of use
  • help center
  • customer service
  • Communication regarding new releases
  • Make card verification optional
Likelihood to Recommend
It seems a good fit with hat we do. Setup and maintenance are intuitive, template for new cards is useful, notification to regular verification works well.
Most Important Features
  • usability
  • search by tags
  • card management
Return on Investment
  • helpful in training new hires
  • resolving hard problems by using existing cards
  • its still a challenge to have people creating new cards
Other Software Used
Users and Roles
13
Customer Support
Support Headcount Required
Highly technical support engineer
Business Processes Supported
  • training new hires
  • sharing knoweldge
Innovative Uses
  • sharing non technical information
Future Planned Uses
  • have other departments to use it
Likelihood to Renew
9
It works for us.
Products Replaced
Yes
Bloomfire, Zendesk
Key Differentiators
  • Ease of Use
Configuration and usage are intuitive
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
Yes
followed Guru recommendations
Change Management Lessons
Change management was a minor issue with the implementation
Implementation Issues
  • it went well
Implementation Rating
9
In depth demo to users
Training Types Used
  • Online Training
  • No Training
Online Training
9
It was done promptly with right depth of training.
Ease of Guru Training
Maybe couple follow ups after 3-6 months after implementation.
Support Rating
9
support knows their stuff
Bug Resolution
Yes
No communication back.
Exceptional Examples of Guru Support
During implementation.
Usability
9
It's quite intuitive to use.
Easy Tasks
  • search
  • setup
  • template
Difficult Tasks
  • moving cards (many) from collection to collection
Scalability
8
Right now, only customer support using Guru
Reliability and Availability
10
No downtime so far. Keep it up!
Performance
10
No integration. Integration with Jira would e very helpful.
Systems Integrated With
None. Integration with Jira would be amazingly helpful.
Future Integration Plans
Jira!!!
Integration Lessons Learned
More communication on upcoming integrations,
Pre-Sale Experience
10
I was easy. Promptly, w/o pressure.
Post-Sale Experience
10
So far all interactions were good.
Key Negotiation Points
It really was shirt sale cycle. I knew what we need, Guru got it. Done!
Dealing with Guru Technologies
You are doing the right things. Maybe more communication from the leadership/CEO with the vision and plans for next 3 years or so.
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