GURU is helpful
Updated October 04, 2023
GURU is helpful
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
GURU helps us a lot to solve the concerns or issue of the clients.
- Process: Late Returns Less Than 24 Hours
- Process: Host Cancellation - Host Uncomfortable
- Process: Rebooking for Expired + Host Declined Requests
- Guest Happiness Initiative - Cancellation Coverage + Rebookings
- Guest Happiness Initiative - Cancellation Coverage + Rebookings
- N/a
- N/a
- N/a
- Org chart
- My library
- Analytics
- The positive impact is you have a knowledge articles that you can read
- the negative is you need to pay for this
This is the 1st time that i used this kind of website
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
Yes
Did implementation of Guru go as expected?
Yes
Would you buy Guru again?
Yes
Using Guru
600 - BPO Company
1 - Guru is easy to use you just know how to use computers
- It helps us to easily help the customers
- it makes easy for us
- It helps us to our everyday work
- It might be able to make people less stress
Evaluating Guru and Competitors
- Scalability
- Ease of Use
It's easy to use because every adult can use this.
It help us to make our client happy by solving their concerns fast so it can help us to make our company grows
It help us to make our client happy by solving their concerns fast so it can help us to make our company grows
My evaluation on GURU is still the same because again what I've been saying earlier GURU is easy to use it help us a lot!
Guru Implementation
Guru Training
Configuring Guru
Try to navigate to make more famillarize
No - there is no facility to customize the interface
No - we have not done any custom code
I think it should be categorized
Guru Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Poor followup Problems left unsolved Escalation required |
Our boss purchase this because I'am an employee
It's been a year since I've been using this it's give me help for everyday
Using Guru
| Pros | Cons |
|---|---|
Like to use Technical support not required Well integrated Convenient Feel confident using | Unnecessarily complex Lots to learn |
- It can be use as knowledge base
- None for me
Guru Reliability
Integrating Guru
- None
- None
None
- None
- None
None
- File import/export
None for me
Keep up the good work and keep improving your site to help more people
Relationship with Guru Technologies
Communicate well
Upgrading Guru
- We can easy to navigate
- Can access easily
- More new features