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Man, I feel like a Guru!
September 29, 2023

Man, I feel like a Guru!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

In my role, I need to be able to know nearly everything in order to support both internal stakeholders and external customers. Before Guru, finding information was extremely time-consuming, and you never knew if what you found was actually up-to-date since our company is a constantly evolving start-up. Thanks to Guru, my team has been able to create a fast and reliable knowledge base, and others within the org are jumping in as well. Guru has revolutionized how we create and access knowledge, increasing our efficiency, accuracy, and collaboration by leaps and bounds.
  • Guru is easy to use and user-friendly.
  • Guru makes finding information quick and easy.
  • Guru's AI features keep getting better!
  • Guru's Chrome and Slack integrations make it easy to access and create knowledge without leaving your workflow.
  • I wish the Starter plan had a little more functionality, like the ability to use Zapier and some limited analytics.
  • The Chrome extension periodically has glitches.
  • Verification by a specific person on a specific date.
  • Chrome and Slack integrations.
  • A smart searching algorithm for finding information.
  • Guru has increased my team's ability to quickly and accurately answer questions, increasing efficiency by 40%.
  • Guru has decreased new hires' ramp-up time to productivity.
  • Guru has given us a centralized location to create and access knowledge so that policies are consistently communicated and enforced.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Our company uses Guru for internal-facing knowledge. It's very helpful to use when answering emails, having a phone conversation, or meeting over Zoom because you can access information so quickly, that the other person may not even be able to tell you didn't know it off the top of your head. Guru is great for bringing institutional knowledge out of people's heads so that it's available to access and not locked into a silo. This reduces the need for asking questions, which interrupts others' work and then wastes time waiting for an answer. Guru is very helpful when onboarding a new team member, because it makes information easy to find and gives them a central place to find answers to their questions or remind them of processes and procedures.