Guru is like the bible from the company!
October 19, 2023
Guru is like the bible from the company!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
I use the Guru cards as a guide for solving problems, checking the steps to follow for some procedures and to get updates on recent changes. Guru cards help the customer service agents to find answers to common questions, to find a guide to correctly give a resolution for the clients issues. Also, helps me to check current policies, emails, tools and promo codes with typing one word.
- Manages clear information
- Simple to use
- Information is sorted by cards so you don't have to read too much to find the answer
- May be it can allow each user to personalize one card with "shortcuts" like things that we use daily.
- Sometimes I find myself with many Guru tabs open
- N/A
- Access to a lot of knowledge from anywhere.
- To the point answers.
- Communication of new policies, promotions, tools, etc.
- I don't see those numbers
- N/A
- N/A
This is the first and only one
Do you think Guru delivers good value for the price?
Not sure
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Guru go as expected?
I wasn't involved with the implementation phase
Would you buy Guru again?
Yes