From a technical knowledge to company source of truth
November 27, 2023
From a technical knowledge to company source of truth
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
As every support organization we find ourselfs creating knowledge This knowledge not only that it needs to be highly searchable, sometimes you need to expose it other entities. And what about the relevancy of this knowledge? Then came Guru! After a lot of research I got to a point that I see that guru gives exactly what we need. Guru believes that we should split the knoweldge into bite-sized knowledge and using this concept we headed our way. We synced some of the information with other sources and it is really handy, we didn't sync it for the long term. The verification modules is a great thing and I believe in it so much. In the proccess of implementing I became so vocal about Guru that more leaders and VPs heard about that and they wanted to jump on the wagon, I became the Guru nut in the company and even put my neck on the line when giving permissions to all the employees.
- Verification mechanism
- Question and Answer module
- Searchablitiy
- AI
- Assigment with Question and Answer modules
- More granular permissions
- Searchablity
- Knowledge management
- Validation modules
- A lot of people in the company know to go to Guru before talking to someone
- The AI module yields very affective results currently
- Questions and answers are handled in a single location rather than hunders of different threads.
The fact that Guru takes the approach of being a card management system as apposed to an article mangemnt system makes all the magic for me. When you need to write an "Article" it will somehow become long and tedious task When you need to write a "Card" that it is defined as bite sized knowlgde it is just great! People write shorted bits on informaiton more people read it, more people search it.
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
Yes
Did implementation of Guru go as expected?
Yes
Would you buy Guru again?
Yes
Using Guru
250 - We just upgraded to buy all our employees a license!
2 - Some techincal understanding
People skiils.
People skiils.
- One source of truth
- Questions and Answers
- HR platform
- Known issues sections
- Annoucments
- Documentation housing
- Authorized files to send to clients.
- HR platform
- Development documentation
Evaluating Guru and Competitors
- Cloud Solutions
- Scalability
- Ease of Use
The Ease of Use is the most important thing,
Nothing kills a knowledge base product like a product that is not easy to use, to write and to search.
Nothing kills a knowledge base product like a product that is not easy to use, to write and to search.
Choose Guru sooner(:
Guru Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Nope. Didn't need it.
Yes - Reported 2 bugs
One was just me not understanding
The second one was a non developed feature, it took some time but when it was solved I got a notification after I forgot all about it.
One was just me not understanding
The second one was a non developed feature, it took some time but when it was solved I got a notification after I forgot all about it.
The onboarding proccess was a breeze they offered us session to accompany us,
They were quick to response.
And they were funny and nice to talk to.
They were quick to response.
And they were funny and nice to talk to.