Easy recommendation for complimentary or standalone KMS
February 15, 2024
Easy recommendation for complimentary or standalone KMS
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
Our knowledge was not centralised, spread across different platforms and no easy way to answer recurring questions. Guru is being used to increase agents' productivity by feeding them cards/information right on their fingertips - whether in Slack, the portal or directly in the case management system. The AI functionality makes it even easier to find and share the needed information.
- Integrate with other knowledge platforms
- Answer repeatable questions
- Ease of use/search
- Answers AI still struggles sometimes with answering questions synced from Slack
- Increased agent productivity
- Decreased time to resolve cases
We have evaluated briefly only a handful products. Guru's advantage over others is 1. The possibility to act as a standalone KMS if needed (without integrating with other software), 2. The actual integrations when implemented and the seamless synchronization between portals, 3. Ease of use and constant improvements which are delivered by the Guru product team.
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
Yes
Did implementation of Guru go as expected?
Yes
Would you buy Guru again?
Yes