You should definitely use heap to take data driven decisions!
October 31, 2022

You should definitely use heap to take data driven decisions!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Heap

We use heap in our team to understand
- what's the most frequently done actions by the users of a specific cohort
- how much traction a feature gets after being launched in the first few days

The data derived with heap gives us clarity to make business decisions for both projecting as well as positioning anything in the product
  • Heap gives us clarity on the behaviour of the cohort analysing
  • The events creator plays a big impact because we can pretty much create anything and everything in product as events and track the trend of usage
  • The numbers derived on heap gives us clarity on the traction and helps us in strategizing activities that help derive better numbers for the business
  • The funnel view helps in clearly understanding where the dropouts are, for each and every step
  • functionality wise - heap is pretty good. Would love to see more usecases with videos as examples on the support portal. This will help when the user is figuring out the tool on their own

Do you think Heap delivers good value for the price?

Yes

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?

Yes

If you are looking to monitor the patterns of a cohort or the performance of a page or feature - heap is one of the best tools to assess and strategise and measure the effectiveness of the same, with the multitude filters available.