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Amazing powerful tool, couldn’t recommend this enough!!
Updated April 20, 2021

Amazing powerful tool, couldn’t recommend this enough!!

Halima Satheya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hotjar

I currently use Hotjar to get real customer insight and data and to be able to understand our customers pain points and frictions. Using the insight gathered from Hotjar I am able to define my roadmap and strategy for A/B testing. It is used across several departments in the business for example the product teams, marketing, digital and development.
  • Quick customer insight
  • Ease of use
  • Continously improving the features of the software
  • Would be great if you could schedule polls/surveys to go live
  • Be able to QA poll and surveys on your IP
  • Ease of set up
  • Ability to get customer feedback instantly
  • Increased importance of areas of focus based on customer feedback
  • Allows us to always put our customers first
  • Clear strategy roadmap definition
Several more features when viewing session replays on Hotjar that make session replay analysis so easy to not only tl share but analyse to.

Do you think Hotjar delivers good value for the price?

Yes

Are you happy with Hotjar's feature set?

Yes

Did Hotjar live up to sales and marketing promises?

Yes

Did implementation of Hotjar go as expected?

Yes

Would you buy Hotjar again?

Yes

Really great way to get that qualitative feedback from real customers which is just invaluable. For example you may see a reduction in a specific area but unable to identify what it may be but Hotjar allows you to easily watch screen recordings of actual customers using your site and identify the fricition point along with polls being able to ask the customer what may be the issue etc.

Evaluating Hotjar and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
Features of Hotjar are extremely important and the offering of the tool. Being able to use and make the most of the tool is the most important factor.

Hotjar Support

Quick response rate in support and issues are always resolved if any. But never really have issues that I need to contact the support team.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No as not required, tool is so easy to use and self serve.
Introduced a new feature which honestly was not ideal, made exports hard. I raised this with the support team and instantly it was reverted! Was so glad feedback was taken on board it always is with the Hotjar support team.

Using Hotjar

So easy and simple to use! Straightforward anyone in the team is able to easily go in and set up anything in Hotjar. The UI is really simple. Whenever you give feedback to Hotjar they continously take on board the feedback and improve the tool.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Quick set up
  • Instant real time data
  • Quick analysis/overview done by the tool