Hotjar

Really great way to get that qualitative feedback from real customers which is just invaluable. For example you may see a reduction in a specific area but unable to identify what it may be but Hotjar allows you to easily watch screen recordings of actual customers using your site and identify the fricition point along with polls being able to ask the customer what may be the issue etc.

Quick response rate in support and issues are always resolved if any. But never really have issues that I need to contact the support team.

So easy and simple to use! Straightforward anyone in the team is able to easily go in and set up anything in Hotjar. The UI is really simple. Whenever you give feedback to Hotjar they continously take on board the feedback and improve the tool.

Hotjar is well suite for organizations that want to get a good glimpse into user behavior on their websites. The tool is easily installed through Google Tag Manager, and then users simply select which pages or paths they want the tool to analyze. After a few days, users can start seeing patterns develop, helping them understand what areas of the user journey flow they need to test out and improve. Hotjar is primarily for web-based experiences, not for mobile applications and other non-web digital applications.

Hotjar is a SaaS-based company, and as such has a good support service. Users can quickly submit support tickets through Hotjar's online portal. Enterprise customers get access to additional support members and have SLAs to support their larger, more complex needs. Overall, Hotjar is extremely reliable and I've never had to reach out to customer support.

Hotjar is extremely easy to use! Quickly install the tool by adding in a code snippet as a new tag in Google Tag Manager. After you've tested the connection, a user can go in the Hotjar user interface, select the pages that you want to have analyzed, and then quickly select heat mapping, user session recording, how many page views, a timeframe, and then you're done. Viewing reports is extremely easy and the insights are laid out in an intuitive manner.

I would say Hotjar is best suited for small and medium enterprises who are starting out in digital marketing. It presents data in a non-intimidating, efficient way, so it's great to guide decisions in terms of marketing. Another good use for it is to analyze certain offers and behaviors of people who visit your website, who are most likely your warmest leads at a specific time.

I'm really just assuming at this point, as I have never really needed support for Hotjar for as long as I have used it. I love my experience with it!

It is fairly easy to use, easy to explain, and easy to learn even for a non-techie like me. I admit I was a little intimidated when it was recommended by my developers, but I learned afterwards that there really was nothing to worry about. My experience has been awesome so far!

Hotjar is 'cheap and cheerful' and great within that use case. If you want to do heatmaps, user surveys, and session videos easily, it's a great choice.

Once you get enterprise level and need to add PII to sessions and things of that nature, it gets much harder to use. At that point you're better served by a specific tool for the job.

Very easy to use, typically requires no training. Generally easy questions are available from search, and their support team is helpful with other questions.

Support has been responsive and helpful. But isn't available by chat.