A HubSpot Growth Story
Overall Satisfaction with HubSpot
Our marketing department here at Salsa Labs uses all of HubSpot's professional level tools to help us get our messages out to clients and prospects all over the world. It is primarily used by marketing and sales, but has been used on projects for other departments. It has helped us overcome previous problems we had converting visitors to leads with the robust landing page tools and helped us to personalize messages much more effectively.
Pros
- Customer Service- they're support reps are so helpful and answer the phone quickly. In addition, the user experience for finding answers to questions, and the ability to quickly access customer service resources is really helpful for us.
- Training & Indoctrination- Hubspot has a really good onboarding program that pairs each client with a client manager and endless marketing and software training resources at their Academy. Their inbound marketing principles are clearly expressed through text/video/images.
- Workflows- Hubspot's email workflows are very easy to set up due to their highly visual nature and the ability to run conditional branching logic.
Cons
- CRM Reporting- the CRM tool has limited reporting capabilities compared to other CRM tools
- 130% growth in leads year over year
- Increased efficiency
- More personalized lead to customer experience
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