Hubspot for the Education Industry: Highly Recommended
May 03, 2021

Hubspot for the Education Industry: Highly Recommended

Tess Santos | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

The HubSpot software has been used for both the Marketing and Sales departments in order to track our growth performance. We receive leads from many sources and we have many people offering customer service. So before HubSpot, it was really hard to manage when a lead contacted us from more than one channel—many times we sent them the same information by email from different agents.
  • Track sales
  • Address right lead for agents
  • Integration with Outlook
  • Sequences
  • Templates
  • Sync problems: Many times we send an email, and the email is not tracked on HubSpot.
  • We cannot attach a document; it’s only possible with a link.
  • We cannot add hyperlink to our signature.
  • Sales growth
  • Improvement of our time spent.
  • Improvement of our team organization.
To be really honest, HubSpot was the first CRM software that I have used in my whole life, I am very impressed with its features and capacity to manage our Sales teams!

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

In my opinion, HubSpot is well suited for a company who runs multiple campaigns and have a few agents to address the leads to. It’s very simple to track the company and team performance based on their time response, number of calls, conference call, etc. Our performance as a team improved a lot since we started using HubSpot, and I can also say that it’s saving us a lot of time!

HubSpot CRM Feature Ratings

Customer data management / contact management
8
Workflow management
8
Territory management
Not Rated
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
7
Quote & order management
9
Interaction tracking
9
Channel / partner relationship management
Not Rated
Case management
9
Call center management
9
Help desk management
9
Lead management
9
Email marketing
9
Task management
9
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
9
Customizable reports
Not Rated
Custom fields
9
Custom objects
9
Scripting environment
9
API for custom integration
Not Rated
Role-based user permissions
10
Single sign-on capability
9
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Mobile access
9