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I love HubSpot
May 25, 2021

I love HubSpot

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use it for the entire sales process.
  • Has an amazing ability to track the sales process automatically using the API.
  • User friendly.
  • Reliable service.
  • It could be prettier and more attractive as an UI.
  • Increased efficiency.
  • Ability to speak with customers who would normally get forgotten.
  • Allows people to help you when your out the office.
I have used other CRMs. I thought they had less customization which makes them less desirable.
Pipedrive: I think it's a low-quality CRM and it provides fewer features.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

I have used several CRMs in the past, many of them I think were poor and difficult to use. Any company looking for a pipeline sales process for lots of customers should use HubSpot.

HubSpot CRM Feature Ratings

7.2
Customer data management / contact management
8
Workflow management
8
Territory management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
4
Customer Service & Support ()
Not Rated
9.0
Lead management
9
Email marketing
9
CRM Project Management ()
Not Rated
9.0
Pipeline visualization
9
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
8.0
Role-based user permissions
8
Single sign-on capability
8
Social CRM ()
Not Rated
Integrations with 3rd-party Software ()
Not Rated
2.0
Mobile access
2