Current, sensible
August 11, 2021

Current, sensible

Janet Kim | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use it across the inside sales team and the growth/marketing team utilizes how we can use it as well.
  • Filtered contact views
  • Updated activity feed with details
  • Dashboard widgets (has a lot of filter options to get specific data)
  • Bulk emailing, sequence management
  • Generally, the order of information and design hierarchy (why are fields listed alphabetically?)
  • Show delivery dates of sequences when sending in bulk, show more/other detail wherever it might be helpful
  • Proactively detect invalid contact emails
  • Move tasks into filtered views
  • Positive: learning customer behavior
  • Positive: learning sales techniques and skills
  • Negative: wasting a lot of time on unqualified leads due to fake/contact
Pretty user-friendly, also doesn't seem antiquated so the look and interface design feels fresh and the tech behind the software seems to date!
The marketing team can see a lot clearer how their efforts and any changes affect sales when we implement their changes (our workflow, our sales numbers, data/analytics).
I cannot remember which software I have used, but in plumbing and architectural lighting, I have used very old-looking CRM software (90's style). This is much better in the areas of analytics, usability and interfacing, customer support, and technologically current.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Google Workspace (formerly G Suite)
HubSpot CRM seems to me, a pretty comprehensive and sophisticated CRM software that is updated and competing on the cutting edge. The design is alright as well, but it could be nice to have options tailored to the company (color, typefaces) to help get sales representatives in the selling mood and company vibe.

HubSpot CRM Feature Ratings

Customer data management / contact management
8
Workflow management
6
Territory management
Not Rated
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
5
Contract management
8
Quote & order management
6
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
7
Email marketing
7
Task management
6
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
7
Customizable reports
8
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated