HubSpot puts your business in the right spot
July 14, 2022

HubSpot puts your business in the right spot

Hamish Pearce | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot for all operations in the business. From prospecting, dealing with inbound leads, and tracking a buyer's journey to maintaining relationships. We utilize 80-90% of its functionality. We do run into problems with duplicate contacts as HubSpot isn't able to recognize phone numbers that are in a different format and when generating lists there are limitations with the data we would like to filter.

Pros

  • Email functionality
  • Reporting tools
  • Contact activities

Cons

  • Specific filtering in lists
  • Better search engine
  • Easier way of enrolling contacts in workflows
  • Revenue growth
  • Time management
  • Reporting capabilities
I haven't used another CRM before.
It allows both the Sales and marketing team to work together in order to generate reviews for the wider company. We are able to generate reports and lists for prospecting and marketing purposes to get people into our sales funnel which we can then look after them from there through emails and activities.
I haven't used or looked at any other systems

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Soapbox, Zoom, Notion
In general, HubSpot caters to all businesses however depending on the size and special needs of the businesses, there are limitations that could see some people to run into trouble. We operate a CRM service specific for Real Estate that would not be possible using HubSpot. However, I would definitely recommend HubSpot.

HubSpot CRM Feature Ratings

6.5
Customer data management / contact management
8
Workflow management
6
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
6
Interaction tracking
5
7.3
Case management
7
Call center management
6
Help desk management
9
7.5
Lead management
8
Email marketing
7
7.7
Task management
9
Billing and invoicing management
6
Reporting
8
7.3
Forecasting
7
Pipeline visualization
8
Customizable reports
7
7.0
Custom fields
8
Custom objects
5
API for custom integration
8
7.5
Role-based user permissions
7
Single sign-on capability
8
7.0
Social data
6
Social engagement
8
6.0
Marketing automation
6
Compensation management
6
3.0
Mobile access
3

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