Item: HubSpot CRM
Rating: 9
Author: Hamish Pearce

Use Cases and Deployment Scope

We use HubSpot for all operations in the business. From prospecting, dealing with inbound leads, and tracking a buyer's journey to maintaining relationships. We utilize 80-90% of its functionality. We do run into problems with duplicate contacts as HubSpot isn't able to recognize phone numbers that are in a different format and when generating lists there are limitations with the data we would like to filter.

Pros and Cons

Email functionality
Reporting tools
Contact activities

Specific filtering in lists
Better search engine
Easier way of enrolling contacts in workflows

Return on Investment

Revenue growth
Time management
Reporting capabilities

Usability

I haven't used another CRM before.

Alternatives Considered

I haven't used or looked at any other systems

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Other Software Used

Soapbox, Zoom, Notion

Likelihood to Recommend

In general, HubSpot caters to all businesses however depending on the size and special needs of the businesses, there are limitations that could see some people to run into trouble. We operate a CRM service specific for Real Estate that would not be possible using HubSpot. However, I would definitely recommend HubSpot.

HubSpot puts your business in the right spot

Overall Satisfaction with HubSpot CRM