HubSpot - the one-stop shop!
August 23, 2022

HubSpot - the one-stop shop!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot has quickly become one of our most valuable tools, for communication, organization, and sales. We use HubSpot CRM for prospecting, tracking contact, sales pipeline, and are integrating more elements of our recruitment process weekly.
  • Organize tasks
  • Track communication
  • Performance tracking
  • The ticket process can be clunky at some points.
  • Tracking not possible with new Apple update.
  • Uploading prospects, too many duplicates. Sometimes wrong company info has been uploaded.
  • Organization has been improved
  • One stop shop for various elements of sales and client relations
  • Tracking qualification
The ease of use isn't drastically improved from competitors, however, the potential seems to be boundless for multifunctionality/.
It has made certain aspects of team alignment better, due to the ability to see other department use.
Completely honest, I was not the decision maker around the transition to HubSpot. However, I am quite happy with HubSpot.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Smaller scale businesses.

HubSpot CRM Feature Ratings

Customer data management / contact management
10
Workflow management
8
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
9
Case management
8
Call center management
10
Help desk management
8
Lead management
5
Email marketing
8
Task management
10
Billing and invoicing management
5
Reporting
10
Forecasting
7
Pipeline visualization
10
Customizable reports
10
Custom fields
9
Custom objects
8
API for custom integration
10
Role-based user permissions
4
Single sign-on capability
8
Social data
6
Social engagement
7
Marketing automation
8
Compensation management
10
Mobile access
8