Item: HubSpot CRM
Rating: 10
Author: John Kwasnik

Use Cases and Deployment Scope

Manages prospect, opportunity, and customer communications from lead to sale and ongoing support. Hubspot lets us build a library of lead and customer emails. Build workflow to automate business processes and automate drip emails. Hubspot includes a library of sales and service reports to provide visibility and improve our service.

Pros and Cons

Client communication and record keeping.
Automate sales processes and messaging.
Streamline Prospect to the Sales funnel.
Library of business reports or easily edit or create our own.
Integration with other business tools/partners.

Onboarding - better communication to configure our business properly from the start.

Return on Investment

Streamline sales process.
Easy adoption for new users.

Usability

Attractive and intuitive user interface and toolset.

Alternatives Considered

Salesforce.com, Maximizer CRM and Sage CRM

Easy to convert from Salesforce. The comparable tool set. simple, friendly user experience.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Other Software Used

Microsoft Teams, GoTo Webinar, Navisite Productivity and Collaboration (Microsoft Office 365 and MDM)

Likelihood to Recommend

I rarely give a 10/10 rating for products. As a long-time user, Hubspot provided the tools to manage our customers and has constantly innovated with useful features.

Easy and Complete.

Overall Satisfaction with HubSpot CRM