HUBSPOT IT'S JUST OKAY.
May 25, 2023

HUBSPOT IT'S JUST OKAY.

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Track emails, calls, and meetings and submit quotes. Follow the sales process from start to finish. I also add leads as needed.

Pros

  • Email Tracking.
  • Recording Calls.
  • Quotes

Cons

  • It changes lead owners frequently.
  • It does not save information in real time ie needs 24 hours to reflect a change.
  • It's hard to find relevant information on help. You can go down a rabbit hole looking for a simple question explanation.
  • A spell check is needed.
  • Does not apply.
It's not the worse but not the best. The help center is a mess.
Not a big impact on my role. It takes too long to create emails and sequences. I do link the tracking aspect.
Management selected both programs.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

No

It's had to pull detailed customer lists. It needs to be quicker and less complex.

HubSpot CRM Feature Ratings

4.3
Customer data management / contact management
4
Workflow management
5
Opportunity management
4
Integration with email client (e.g., Outlook or Gmail)
4
Quote & order management
5
Interaction tracking
4
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
2.0
Lead management
2
Email marketing
2
4.3
Task management
4
Billing and invoicing management
6
Reporting
3
3.0
Forecasting
4
Pipeline visualization
4
Customizable reports
1
1.0
Custom fields
1
Custom objects
1
API for custom integration
1
4.5
Role-based user permissions
3
Single sign-on capability
6
Not Rated
Social data
Not Rated
Social engagement
Not Rated
3.0
Marketing automation
3
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Comments

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