Amazing Customer Support and Communication Management Platform
November 23, 2021

Amazing Customer Support and Communication Management Platform

Susan Green | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Assistant

This is the most reliable product that our marketing team uses to get analytics from our clients. Customers can easily chat with our customer support team and engage on particular issues affecting them on our products and services. Natural Language Processing (NLP) platform enables us to use multiple languages that are easily understood by our clients based on their preferences.

Pros

  • Delivery of exceptional customer experience
  • Publishing marketing content to our websites

Cons

  • I have [had] a great experience with this product and all [of] the features' functionality [are] awesome.
  • It has contributed to faster Returns on Investment.
  • The overall performance in our organization has been excellent.
This platform is easy and flexible to deploy in any organization. The user interface operation experience takes a shorter time as compared to other tools after deployment. It has streamlined our customer business relationship infrastructure and enhanced smooth workflow. It compiles reports easily and enables us to give clear and detailed feedback to our customers.
The AI and NLP [have] enabled us to create [a] clear communication channel with our potential customers. Reaching out to clients for inquiries is easy with the voice and text integration tools. Customers with any form of complaints are free to reach our 24/7 customer support team via call or live chat enhancing transparency.

Do you think IBM watsonx Orchestrate delivers good value for the price?

Yes

Are you happy with IBM watsonx Orchestrate's feature set?

Yes

Did IBM watsonx Orchestrate live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM watsonx Orchestrate go as expected?

Yes

Would you buy IBM watsonx Orchestrate again?

Yes

I have gained a lot of positive customer experiences from the performance of this great product. Reaching out to customers via live chat is easy to engage [with] them on various challenges affecting them. It has been able to automate most customer service delivery tools to enhance faster service delivery and increase customer relations.

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