Overall Satisfaction with IBM Watson Assistant
This is the most reliable product that our marketing team uses to get analytics from our clients. Customers can easily chat with our customer support team and engage on particular issues affecting them on our products and services. Natural Language Processing (NLP) platform enables us to use multiple languages that are easily understood by our clients based on their preferences.
- Delivery of exceptional customer experience
- Publishing marketing content to our websites
- I have [had] a great experience with this product and all [of] the features' functionality [are] awesome.
- It has contributed to faster Returns on Investment.
- The overall performance in our organization has been excellent.
The AI and NLP [have] enabled us to create [a] clear communication channel with our potential customers. Reaching out to clients for inquiries is easy with the voice and text integration tools. Customers with any form of complaints are free to reach our 24/7 customer support team via call or live chat enhancing transparency.
Do you think IBM watsonx Assistant delivers good value for the price?
Yes
Are you happy with IBM watsonx Assistant's feature set?
Yes
Did IBM watsonx Assistant live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of IBM watsonx Assistant go as expected?
Yes
Would you buy IBM watsonx Assistant again?
Yes