Very Useful to Have
November 22, 2023
Very Useful to Have
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Intercom is used by the teams who specifically are gathering customer data through NPS, and CSAT scores. They heavily use it to float these surveys in the product. It is channel agnostic, so we were able to collect data through our surveys through our product's mobile app and web platform. We also had Intercom specialists on our team.
- Survey creation
- Survey design
- Education of the tool, too many technical things to learn if you’re not an expert on pushing out surveys to specific audiences
- Helped in collecting NPS data and customer verbatim
We don’t integrate Intercom with other tech tools from my knowledge. We have very few seats and very specific people who use it for the purpose of data and sentiment collection.
They’re both survey-heavy tools, Intercom is great if you want to float it within the tech software and get people to respond to the product that they’re using. Very seamless.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Intercom again?
Yes