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A tool that helps you to listen your customers from any channel, anywhere, anytime
December 11, 2023

A tool that helps you to listen your customers from any channel, anywhere, anytime

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • Response
  • Messaging

Overall Satisfaction with Khoros Care

We were looking for a tool to handle messages from all our customers or leads from different channels like social media, WhatsApp business, email, and website forms. We want to hear from our customers from whichever medium they prefer. And for that, we need a tool where our support team can handle all such messages from a simple place. Khoros Care is a good fit for this need.
  • Multiple Social Media Chat Integration
  • Open APIs for extended use cases
  • Auto tagging of new tickets
  • Its hard to learn for beginners. How to start with?
  • Hard to make customisation without technical help
  • Pricing
  • Reduced response time
  • Zero untouched tickets/messages
  • Scalable support system
Pricing is the major reason. There are other tools available at a better price.
It has all the features that are required to handle the volume. Be it in terms of agents, channels supported or integration with other tools and internal systems.
It has API options for integration with CRM tools. It also has options to set up automation, custom flows, and more. It is very easy to integrate all support channels, but to setup automation and some specific use cases, you may need technical help. It may take some time in case you want customize the things.
Khoros is a well-known provider. It has a good support system. Known for its enterprise scalability, social listening, and AI based automation.

Do you think Khoros Care delivers good value for the price?

Not sure

Are you happy with Khoros Care's feature set?

Yes

Did Khoros Care live up to sales and marketing promises?

Yes

Did implementation of Khoros Care go as expected?

Yes

Would you buy Khoros Care again?

No

Khoros Care is a good tool if you want to handle multiple social media handles for customer support from a single place. It even integrates with Google business listings. It is integratable with other CRMs also. It has APIs, custom tagging, and automation options as well. However, it may take a long time and technical help to set up the whole thing.