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Use this when you feel that the data that you have is worth the price
April 26, 2022

Use this when you feel that the data that you have is worth the price

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)

We need to understand how our professors use the platform in order to help them better. I analyze how each professor contributes to the platform and give suggestions on how to improve user engagement. Khoros helps me streamline the data collections and makes it easy for me to analyze it quickly.
  • Allows me to collect specific data well.
  • Very good in data organization.
  • It can be slow at times to go from one page to another.
  • The organizations of data can make it hard to pick up.
  • We have been able to change rules in the community due to this software.
  • We have been able to suit the needs of our consumer base more accurately.
I think it is great at scaling but it is still a bit troublesome to collect the data for my company. As they do not give you all of it in a clean format and I have to copy and paste a lot.
We suit to the needs of our community wherever possible.
  • Access to learning and training resources (e.g. product coaching)
We implement suggestions on certain things and we see the feedback on whether they use it or not. The best way to see if our customers like it is if they spend the time using it.
This has help the customers to keep to the suggested guidelines and have a better experience overall.

Do you think Khoros Communities delivers good value for the price?

Yes

Are you happy with Khoros Communities's feature set?

Yes

Did Khoros Communities live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Communities go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Communities again?

Yes

I think it is well suited for organizations that have a skilled work force as the learning curve can be quite steep. It is also for a organization that has a lot of data to collect constantly. Organizations that do not have a constant stream of data and are not willing to pay for a skilled data analysts should not consider this product