KB4: A Tough to Come By Rating of "10" for Both Product and Customer Support
June 25, 2020

KB4: A Tough to Come By Rating of "10" for Both Product and Customer Support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

User management is handled via administrators—one key and others that are available for backup, if necessary. The administrator rolls out the test/training and tracks responses.
KB4 is being used to provide security awareness training for new hires (both employees and contractors), as well as to perform annual security awareness training (for employees and contractors). It is also being used to test the ability of new hires to recognize phishing attempts 2 months after hire, and at least on a quarterly basis to conduct phishing simulations.

Pros

  • KB4 provides interesting training modules, which keeps the person taking the training more engaged and more likely to remember the salient points of the training.
  • KB4 provides a good monthly newsletter, which we disseminate enterprise wide.
  • KB4 has a great dashboard, which provides pre-defined statistics, along with the ability to customize the dashboard for additional insights.
  • The email templates provided to conduct phishing simulations are very useful. They are easy to use and are up to date in nature.

Cons

  • It would be nice to have more in-depth information on controlled unclassified information. This topic is only mentioned in a couple of Privacy modules.
  • This is tough to judge. It would be helpful to understand how KB4 views ROI, since the amount of a security incident varies widely, and it only takes one successful attack for a breach.
KB4 beats the GLS product hands-down. We selected KB4 because we were able to integrate it with an existing LMS.
I have worked in high tech for more than 30 years. KB4, along with one other company, are the only companies I could recommend from both a solid product and customer support perspective. The customer support representatives that we have worked with have been helpful and upbeat—always willing to lend a hand!

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

Variety is key to keeping users engaged. Up-to-date content helps users tie testing and learning to events that are happening "now," and are therefore more useful and pertinent.
The overall phishing process and tracking of names and instances who enter credentials in forms.
KB4 is well suited to organizations trying to obtain and keep a pulse on their user audience from a security perspective. The ability to look back in time and determine trends is helpful, as is the opportunity to try out different types of simulations and learn what users are more likely to "fall" for.

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