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Not just your average training platform. This product is light years of other vendors.
Updated August 08, 2023

Not just your average training platform. This product is light years of other vendors.

Patrick Thibeault | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Training Access Level III (Diamond)

Modules Used

  • KnowBe4

Overall Satisfaction with KnowBe4 Security Awareness Training

We started using theKnowBe4 Security Awareness Training platform just over 6 months ago, and we made the change because of the ease of use of the platform and the fact that everybody gets a different email for simulations. The fact that our employees receive different phishing simulations on different days was a big win for us. In the past they use to tell one another about the simulation.
  • Phishing
  • Variety of training
  • Platform ease of use
  • phishing emails that go out bilingual.
  • Reduced our phish score by 50% in the first few months.
Great product and quality friendly account managers. We recommend this platform to anybody who is thinking of implementing a cyber security program within their organization. The simulation platform is like nothing we have seen with other vendors. Our employees can't cheat the system by warning others of a simulated attack. We love it, period.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

We love the videos created by KnowBe4 Security Awareness Training. The series is lots of fun for users and it's fresh and interesting. We look forward to new episodes of the Inside man. Our employees don't complain about boring and repetitive training anymore. There is so much content to choose from in various languages, it's great for global organizations like ours
As administrators we make the necessary changes, but for the most part the system does most of it seeing it's synched up with our active directory. Once the initial setup it's almost like having the platform on cruise control. We have simulations that launch each month. Everybody gets something different and on a different day. Wow is all I have to say. Whenever we have questions our vendor manager is quick to get us an answer.
Phish score was a good place to start with us. We had used training platforms for 10 years with little success. The unique way the phishing platform works really did shed some light on how vulnerable we really were. This is where the work started and the training modules were launched. We use the information within the campaigns to reinforce some of the lessons we learned in our office. I am confident that we are in a much better position now than we used to me.
After 6 short months, we are seeing a huge improvement on our staff's propensity to click on a phishing simulation. We used the previous vendor for over 10 years, and yet our organization's scores were not very good. We have seen a huge improvement in our scores, and our employees really like the content. Particularly the "Inside man" series. This is interesting to watch, and the best thing is that they are learning at the same time. The executive reporting section on the platform is great. it's never been so easy to pull customized reports. The vendor management team is very knowledgeable. They have earned our trust, and I am confident I am being steered in the right direction.

KnowBe4 Security Awareness Training Feature Ratings

Security Awareness Training
9.0
Training Content Library
9
Multilingual Training Content
8
Training Gamification
9
Industry-Specific Security Training
9
Individualized Security Training Plans
9
Phishing Simulations
10
Security Reporting
Not Rated
Integration with Security Tech Stack
Not Rated
Security
8.0
Role-based user permissions
8
Single sign-on capability
8

KnowBe4 Security Awareness Training New Features

It's great. Once we set it up, new employees are created in the platform and modules launched, and the best part as an admin is that I do not have to do a single thing. This is the way to go. Gone are the days of manually adding new employees or uploading lists. Same thing for employees that leave or go on leave. The fact that it recognizes our fields allows me to easily run reports for each of our regional offices.
I have confidence the platform is sending our repeat clickers additional and focused training to ensure all our employees are ready. The fact that I can run different campaigns for different groups all at the same time was also a game changer for us. Executives need different training than most employees seeing their have a higher risk of being targeted. Content geared towards this specific group is great and doesn't make adults feel like they are listening to something childish.
Simply put it's been a delight to move from our previous vendor to this one. We were meeting a industry requirement by providing some level of training, but starting the phishing programs really showed us how vulnerable we were. We are in a much better spot. We may not be able to stop every attack, but I now feel confident that our employees have a much greater sense of responsibility when it comes to cyber security. They no longer just think it's up to IT to keep us safe.
We do use PhishER to see what our employees are reporting, and it's great to see that so many of them are now reporting these. We now get employees asking us if we saw what they submitted. This is a big change in behavior for our organization. Employees now care about the potential phishing emails they get. They are taking steps to ensure our company emails are kept safe by taking themselves off distro lists they no longer use.

KnowBe4 Security Awareness Training Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
Not yet. Not sure what this is quite frankly. We get support no matter what, and we do not have to pay for it. Not sure what is meant by premium support or what that would take. We often have technical questions that go beyond what our account manager can help with, and she simply schedules a call with the right people to get us the answers we need.
We received a request to set up Board of Governor training. Seeing their role is quite different than those in the organization we wanted to ensure we were not wasting their time. These are busy people with very big jobs. When we need to get training out to a group like that, you only get one chance to demonstrate and sing the praises of your platform. We were quickly aided by our account manager and our board was pleased with the program and the content and how it launched.

Using KnowBe4 Security Awareness Training

ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Familiar
None
  • Launching a phishing attack
  • lauching training modules
  • Customized executive reporting
Yes