Long time Litmus Lover!
December 21, 2021

Long time Litmus Lover!

Lindsay Harris | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Litmus

We use Litmus to Q/A all of the emails that go out to our global audience (over 200,000 contacts). We make sure the design looks good across all devices/clients, and that there are no other flags (email size, subject line/preheader wording concerns) that would cause the email performance to be in jeopardy. It is part of our process to check every email in Litmus.
  • it simplifies and speeds up testing my content - the email previews are quick and easy to evaluate
  • The accessibility/link validation is also super helpful! The ALT tag reminder is especially helpful
  • The loading speed feature is great too! We like to report this back to other email creators when we see their emails taking a while to load.
  • Customer support is speedy but also we've had a hard time finding resolutions. Logging into Litmus within our email tool and on the website is not seamless, and we've never gotten a good answer as to why.
  • The price point is high for small businesses, I would hope they could offer something more cost flexible for those.
  • Positive - We would literally not be capable of testing all our emails across devices and clients. Litmus is our saving grace for that!
  • Positive - our team can manage the QA process without needing to involve other teams.
  • The recommendations on email size and subject line content are helpful for future emails. It creates best practices for us!
We love Litmus's live previews capability, which is something that ReturnPath did not have at the time our contract started. We do see that Everest does have this feature now, but we do appreciate the direct in-app sync that Litmus offers (so that we don't have to log in to a separate tool).

Do you think Litmus delivers good value for the price?


Are you happy with Litmus's feature set?


Did Litmus live up to sales and marketing promises?


Did implementation of Litmus go as expected?


Would you buy Litmus again?


It's well suited for companies with a large audience, that sends out an abundance of emails with a lot of manual touching of the design. Also if there are many email creators in the company. The tool provides a quality control aspect that is virtually impossible if you were trying to do it manually. The email previews alone are invaluable.

Litmus Feature Ratings

Ability to test dynamic content
Mobile optimization
Email deliverability reporting
Not Rated
Standard reports
Custom reports
Not Rated
URL Validation
Link Tracking
Spam Testing
Email Previews