Giving new life to your support desk
March 10, 2020
Giving new life to your support desk
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
We operate a group of websites and LiveAgent helps us to sync all emails at once in one inbox, helps us trace the issues, and helps us interact with our users. The social features and inbox help us to be attentive to our users. The chat feature helps us to attend our website queries in a better way to turn prospects into leads. The best part is now we can track and identify our users better and address needs in more informed way.
- Ability to channel all email IDs from various support areas in one system and then automatically assign them based on set rules
- Ability to connect all social profiles to ensure we are always hearing feedback from our users
- Integration with various tools like Mailchimp, etc. Integration with Zapier helps us to automate our systems
- Knowledge Base and LiveChat help us to address common questions and ensure that our users are always attended to even if no real agent is available
- The support from the LiveAgent team is like icing on the cake, the team is super responsive and always available
- Lack of support in Indian languages, specifically Hindi
- Lack of WhatsApp business integration, but the team has assured it will come soon
- We achieved our ROI on LiveAgent within 3 months. The cost to maintain separate systems is almost cut down to 70 percent thanks to LiveAgent.
We had been using our own custom based software based on osTicket for a long time but it was getting difficult to maintain the systems. After researching for almost a month and grilling the LiveAgent team for almost a week, we managed to finalise LiveAgent. The system took some time to understand, but the team ensured that we were able to adapt it properly.