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A cloud-hosted monitoring tool that is second to none
December 28, 2020

A cloud-hosted monitoring tool that is second to none

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

In my organization, we primarily use LogicMonitor within the IT department only, but to monitor organization-critical equipment. We are doing active monitoring on all network and server equipment across all of our business locations and datacenters. LogicMonitor's alerting allows us to respond proactively to issues in our environment to help minimize the business impact of them.
  • Autodiscovery/Autoproperties in LogicMonitor makes adding devices easy.
  • Collector or 'probe' failover is very easy to configure, leading to solid redundancy.
  • The tool allows for easy to build dashboards for effective one stop monitoring.
  • Reporting on historical data is useful for identifying performance trends or issues.
  • Dependencies. I do not like having to use the Mapping feature to get this functionality.
  • Modifying and updating data sources is somewhat cumbersome and could be a bit streamlined.
  • Less user-impacting downtime events (we can proactively fix them before they are noticed).
  • Less IT labor hours spent configuring monitoring due to ease of use.
I think LogicMonitor is pretty similar in terms of capabilities. The main two areas where it ended up ahead for me is a more mature hosted option, and the seamless collector (probe) level failover. This allows us to have datacenter level redundancy for all of our device monitoring. We did not want to be in a scenario where one of our datacenters or probe VMs goes down and takes half of our monitoring with it.
LogicMonitor's support team has always been extremely knowledgeable and helpful to me. I have only had to reach out to them a handful of times, but each time I did I was very happy with the level of service that I received. They are very experienced with the product they are supporting, and are good at passing along knowledge rather than just giving you an answer. The last time I had to reach out to them, the support rep took the time to explain how I could get the answer I was looking for myself next time.
We are currently a hybrid between on-prem and cloud infrastructure. We have almost 50 physical locations, across 5 different countries. Most of the equipment we are monitoring is network hardware that connects all of those locations together. Having a nicely organized dashboard showing us all of those locations on a map is one of the features we appreciate most in LogicMonitor.
The LogicMonitor implementation for us was extremely simple. We would absolutely agree that it required minimal configuration. The ongoing maintenance is also a breeze, as we have configured automatic collector updates (which is the only component of LogicMonitor that is installed in our environment and requires updates). The portal itself is managed by LogicMonitor, and we have never been negatively impacted by a portal update.
LogicMonitor has reduced the mean time to resolution greatly thanks to proactive alerting, but has not exactly enabled us to retire any tools. The main avenue in which it has helped in this area is to allow us to get notification of issues before they are noticed by our users.
LogicMonitor in my opinion is the top cloud-hosted monitoring tool. The way the configuration is stored and how the collectors integrate is very impressive and reliable. Other monitoring systems that started on with only on-prem options and are only recently moving to the cloud have not done as good of a job at this.

That being said, if you have a requirement to keep all data and monitoring infrastructure on-premises, then LogicMonitor is not the tool for you, as I do not believe that is even an option.