Solid remote assist solution
November 23, 2019
Solid remote assist solution
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
We utilize Rescue for both onsite and offsite user support. It is primarily used by IT. It allows instantaneous access to computers that are otherwise difficult to physically get to.
- Fast connection
- WIde range of tools (remote control, file transfer, etc.).
- Complicated interface.
- Advanced features are hard to turn on and off. For example, Rescue will occasionally log me into the user's computer with the credentials I'm using to open Rescue. I still don't know how to disable this feature.
- With Rescue, we are able to manage remote users successfully.
Compared to competitors, Rescue excels in the speed of connection and file transfers it offers. However, it's management and organization leaves much to be desired.
Do you think LogMeIn Rescue by GoTo delivers good value for the price?
Yes
Are you happy with LogMeIn Rescue by GoTo's feature set?
Yes
Did LogMeIn Rescue by GoTo live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of LogMeIn Rescue by GoTo go as expected?
I wasn't involved with the implementation phase
Would you buy LogMeIn Rescue by GoTo again?
Yes