Item: LogMeIn Rescue by GoTo
Rating: 10
Author: Chris Short

Use Cases and Deployment Scope

We have used LogMeIn Rescue to provide easy remote support to our clients for years now. It is very reliable, easy to use, and very effective. This tool allows us to connect to a remote workstation with minimal need for IT involvement so we can troubleshoot problems directly on our customer's workstations. This tool is being used by most groups in the company, from support to implementation to IT.

Pros and Cons

Easy to establish a secure remote connection
Many options to remotely control a system from Mac to PC
Transfer files, reboot and reconnect, view event logs

It would be great if they offered a mobile console for end users so we could connect to clients on the go

Return on Investment

LogMeIn Rescue has had a positive impact on our ability to provide support to our customers.
Using LogMeIn Rescue has led to faster customer issue resolution and improved customer satisfaction.

Alternatives Considered

Zoom and GoToAssist Remote Support

We have tried other products, but none of them were as easy for the non-technical end-users to set up and use. When you need a secure, reliable connection, there's no product that works better for us than LogMeIn Rescue. This has been our go-to tool for 15+ years and will continue to be as it just works!

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

Likelihood to Recommend

I think LogMeIn Rescue is a well-suited tool for supporting remote customer systems where the end-users do not have a broad technical knowledge or even admin rights to their systems. This tool allows you to easily perform a good number of tasks and information gathering about the system so you can easily fix a problem. It does not suffer from many remote support issues from meeting software and allows you to do more advanced support features like reboots, file transfers, and more.

LogMeIn Rescue Works Great

Overall Satisfaction with LogMeIn Rescue