A fantastic user experience!
March 17, 2021

A fantastic user experience!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Mailchimp

Mailchimp is being used by a number of our clients as their email service provider. We use it to set up email journeys, stay in contact with our subscribers, and engage with our customers via templates or custom-coded email designs. We typically manage the email strategy, content, design, list management, and sending of emails via Mailchimp for our clients.
  • Easy to use, beautifully designed email templates.
  • Email journeys and drip campaigns are very easy to set up.
  • A very robust and easy to understand reporting platform.
  • Their native forms could be easier to use for people with no coding experience.
  • Customer service is not available 24/7.
  • Their segmentation options are very basic.
  • Growth in subscriber numbers.
  • Higher open and click rates.
  • Decrease in unsubscribes.
Mailchimp is simply easier to use and much more user-friendly. I have found TraveClick and Marketing Cloud specifically to be a negative user experience, and feel that you need a lot of coding experience in order to use them. Revinate was easier to use, but even more basic than Mailchimp. If you’re looking for something more in the middle of the pack, Mailchimp is the perfect choice.
It is so user friendly. Everything from the email templates, list management, journeys, and reporting is extremely intuitive and easy to use.
When everything is in one place, reporting wins and losses to our clients is so much easier. When you can see the full picture in one platform, optimization is much easier, allowing you to seamlessly pivot or double down on your marketing efforts for the best results.
We’ve seen an increase in subscriber numbers, open and click rate. Unsubscribe rates have gone down. Users are engaging with our sends. I’ve learned not to purchase a complicated, advanced system when something more basic will do.
Mailchimp is great, especially if you are new to email marketing. It is very user-friendly, and their templates are very easy to use. Even if you are very experienced and have coding experience, Mailchimp is still a great tool because you can custom code your emails in there to look however you want.

Mailchimp’s learning center and reporting is very robust, and the product is well known for its high sending reputation and deliverability rates. The product just works. Although customer service may not be available 24/7, it isn’t often that you’ll have an issue that you need to reach out to them for.

If you are looking for in-depth segmentation, more advanced native forms, or just an overall more advanced email service provider, Mailchimp may not be for you. However, if your email marketing strategy is more basic, and you are simply looking to do the standard sends, some drip campaigns, and perhaps a welcome journey, Mailchimp is well suited to that and will provide you with robust reporting on how your sends are performing.

Mailchimp Feature Ratings

WYSIWYG email editor
Dynamic content
Ability to test dynamic content
Landing pages
A/B testing
Mobile optimization
Email deliverability reporting
List management
Triggered drip sequences
Standard reports