Great tools for starting out, gets expensive over time
October 11, 2023

Great tools for starting out, gets expensive over time

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with Mailchimp

We use mail chimp for our local email and text marketing campaigns. We love using mailchimp to help us segment our consumer email databases so we can target are messaging to the correct audiences. Their analytics and reporting is awesome to help us how to improve our email marketing. We have been able to change our messaging and our contact timing.
  • Their new AI tools have helped our staff when they have writers block
  • I like that we can use one platform for email and text
  • Reporting and analytics
  • They struggle with data cleaning
  • Their pricing is a bit expensive
  • some of their best features are for their higher tiers
  • With helped us improve our email open rate
  • Overtime the costs grew too fast as our email lists grew
  • As we got better at email marketing we wanted more tools
Mailchimp is way more professional and easier to use than Constant Contact. It has a higher level of polish and better UX as well. Hubspot is better for larger business and organizations and it has deeper integrations with Microsoft Office and other business tools. It is cheaper than Hubsport if your lists and sends are not a lot.
Mailchimp has a great UX/UI which makes it easy to learn, collaborate, and use. We love all of the training materials that they have created which makes onboarding new employees or adding new teams to the system easy. We can quickly build out new campaigns, lists, and designs and get to sending emails.
Mailchimp has allowed us to ramp up our email and texting marketing efforts with clear reporting and dashboards. We have been able to quickly and easily see how we can improve our design, messaging, and list management after every email campaign. We have noticed a great improvement on our audience engagement. We are now beating the industry averages for open and click rates for our emails!
We have seen a marked improvement in our open, unsubscribe, and click through rates in our e-mails. We also were able to clean up our email lists so our bounce rate has dropped. As more of our audience engaged with us we have seen more people give and follow us on social media. We have also branched into text marketing because it was on one unified platform.

Do you think Mailchimp delivers good value for the price?

Not sure

Are you happy with Mailchimp's feature set?

No

Did Mailchimp live up to sales and marketing promises?

Yes

Did implementation of Mailchimp go as expected?

Yes

Would you buy Mailchimp again?

Yes

Mailchimp works super well for small to mid size businesses and organizations. It struggles with larger data sets and email lists. It works so well when starting out with email marketing and making fast improvements. But as your email database grows the costs for managing and send to your lists grows faster.

Mailchimp Feature Ratings

WYSIWYG email editor
6
Dynamic content
9
Ability to test dynamic content
8
Landing pages
7
A/B testing
9
Mobile optimization
9
Email deliverability reporting
8
List management
6
Triggered drip sequences
7
Calendaring
9
Event/webinar marketing
8
Social sharing and campaigns
7
Social profile integration
8
Dashboards
9
Standard reports
8
API
8
Integration with Salesforce.com
9
Integration with Microsoft Dynamics CRM
9
Third-party software integrations
9