Already a great product which continues to evolve
October 03, 2023
Already a great product which continues to evolve
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Miro
I've used Miro in customer journey management, PMO, and continuous improvement departments. As a large organisation with employees working remotely, in offices, and in customers' homes, across multiple countries, we need effective collaboration tools. Our use cases include: supporting workshop activities such as process mapping and brainstorming; individual and team planning using Kanban boards and roadmaps; planning and designing intranet sites; and designing internal communications and presentations.
- Wide range of templates from Miro and from the user community (Miroverse). I can often find and adapt a template which saves me having to create something from scratch.
- Built-in tools such as voting, timers, running presentations, and Kanban boards.
- Ability to collate information from multiple sources (MS Office, Jira, Azure DevOps)
- MS Teams integration allowing boards to be embedded in Teams channels or meetings.
- Miro team are responsive to ideas and suggestions in the user forums, and there is an active and supportive user community.
- Table functionality feels quite clunky and limited compared to what's possible in MS Office.
- Permissions for Miro teams, projects, and boards can be confusing for new users (based on Enterprise version). We often find people need help understanding the difference between sharing a board and sharing an entire team a board, how & why they should use projects, and how to manage project permissions to give access to the right people.
- Has contributed to reduced travel expenses by improving remote collaboration for workshops.
- Reduced employee effort by consolidating activities which would previously have been done in multiple software tools (or on paper, to be typed up later).
I've used Miro from the outset of a project to create stakeholder maps, agree scope and objectives, create actions plans and engage stakeholders. All these things would have happened anyway, but previously they would have been spread across multiple formats such as Excel, PowerPoint, Visio, emails, and more. Miro has been a great tool for bringing things together in one place.
Do you think Miro delivers good value for the price?
Not sure
Are you happy with Miro's feature set?
Yes
Did Miro live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Miro go as expected?
I wasn't involved with the implementation phase
Would you buy Miro again?
Yes