Item: monday.com
Rating: 10
Author: Taylor Hehl

Use Cases and Deployment Scope

We use it to sort out what we want to get done for the month, then use it as a continuious to-do list to let the team know where our workload is. We also use it for task management with bigger projects that don't necessarily have a deadline, but we need to monitor the progress of.

Pros and Cons

Automations - we can set it up to notify us, create a task, move to another board, dependencies, etc.
Organization - we can customize the colors, columns, and wording to fit our needs for each project.
Celebration - sometimes we do so much that we forget things we have accomplished. monday.com allows us to look back on what we have completed and the confetti when hitting "done" boosts dopamine.

Having the ability to put notes/comments in bullet form rather than just long sentences.
Being able to add photos to form questions to give examples of what each option means.

Return on Investment

Task tracking (things we have coming up and what we have accomplished)
Less forgetful (we access it on our phones when we're away from the computer to add to our monthly task list and then prioritize)
Request forms (sent to our sales team so it will gather all necessary information for us and notify us when the request comes in, creates tasks and due dates)

Usability

Very user friendly and easy to figure out if you have had any experience with typical office software. It's customizable so it makes it more appealing and easy to digest based on your personal preference. If you don't know how to do something, the support team at monday.com is always happy to help and sends easy to follow video responses.

Support Rating

The support team are always quick to respond and happy to help. I have asked them a few questions in the short time we've had monday.com and the videos they send back are easy to follow and answer my question thoroughly. The onboarding team was also very helpful and open to answer any and all questions.

Reliability & Availability

Since we have started using monday.com I don't think we've ever ran into a downtime. It's worked flawlessly for us no matter if we are using it from our browser, the PC app, or our phones. We used it at a tradeshow in Chicago constantly and it never had issues.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Microsoft Excel, Adobe Illustrator CC, Slido

Likelihood to Recommend

monday.com has helped the way we look at our team's workload. We used to be in this vicious circle of "why are we always busy but can't think of things we have accomplished?" In our world, there are tons of minute details that require lots of work/attention and we don't always take the time to celebrate. monday.com has helped us look back, manage our time and priorites better, and be able to collect data by utilizing their form creation to help streamline our request pipeline we get from sales. I could not recommend monday.com enough for those in similar positions where there's always something new every day and you keep forgetting which notebook you jotted a task down in.

Never Thought I Would Love a Monday

Overall Satisfaction with monday.com