Item: monday.com
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I use monday.com for a few items: To manage my own projects and task list/statusTracking Inventory of swag itemsTracking upcoming community events that we're supporting am the champion of monday.com at my company. I used it with my previous employer, and when I started at my current employer about 2 years ago, I was using a free account to track my own work; my manager was impressed with my productivity and organization, so she elected to pay (out of her own pocket) for an account so that I could use some of the more advanced features. Now we have 3 of us from the marketing department using the account but I am attempting to show the value of the program to my peers so that we can expand our use and get the whole department on board.

Pros and Cons

I appreciate the automation feature, which has saved me lots of time on administrative work and keeps me organized.
As a Graphic Designer - I'm a sucker for the beautiful, color-coded interface.
Monday is really intuitive and user-friendly; I appreciate the resources they offer that make it easy to learn more about the tool.

Monday.com support - With the level of competency I have with monday.com products, I can usually find the answers to my questions, but when I do need help, I'd prefer to talk to a CS agent rather than a bot that directs me to the same articles that I've seen and don't address my issue.
I once attempted to get a sales rep from monday.com to do a full interactive demo with my department to show the capabilities of monday.com that we could invest in I wasn't able to demonstrate because we have a basic plan. I was disappointed in our experience, no one took the time to find out what we wanted/needed from the demo, and ended up being a waste of time, and a poor showing that did not impress my colleagues. Which after my cheerleading for the product for so long, made me also look bad.
The pricing plans are a little misleading, it says with a basic or standard plan that you can have unlimited seats - but my manager noticed the price creeping up when we added guests to view the boards that the 3 main users were building.

Return on Investment

This product increases my productivity by saving me time.
It keeps me organized.
It is helping me communicate the status of projects to my peers.

Usability

I've used this tool for seven years, and it's always getting better and improving in intuitive ways that are useful and necessary. I always feel really confident using the tool because of the resources available to help me learn about any feature.

Support Rating

Please see my answers to previous questions regarding customer service, I frequently am connected with a bot that isn't helpful, and I was disappointed in the service I received from a sales rep who had the opportunity to pitch monday.com to my team and get them excited about the product, but didn't use the time wisely, and didn't provide very good customer service to a potential enterprise customer.

Reliability & Availability

On occasion I will encounter issues with functionality of certain features on monday.com but not any more than other programs that I use. I understand and assume there's always bugs to be fixed. I would say the impact on my workflow is minor.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Smartsheet, Google Forms, Adobe Acrobat

Likelihood to Recommend

Most of my peers use Smartsheet, but I prefer using Monday.com especially for my own tasklist, and project tracking, and I also have used it as place to store and organize helpful resources that I need access to and need to share with others. I've even used monday.com in a personal capacity, when looking for a new residence, I made a monday.com board to communicate with a new roommate and track places we were interested in. We tracked amenities, square footage, rent cost, location, our ratings of the locations out of 5 stars, and links to their listings and photos of the property for when one of us couldn't make it to a tour. One suggestion I'd like to make is in regards to the fillable forms. I love this feature, but I wish there was a better way to see these forms and export these forms individually, or to see all the content vertically in a more visually appealing way.

Long-time fan, First-time reviewer (They call me the monday.com champ).

Overall Satisfaction with monday.com