Item: Namely
Rating: 1
Author: Patricia McNeill

Use Cases and Deployment Scope

We currently are using Namely as our HRIS and Payroll platform. It is being used across the whole business. Namely is not a platform I would recommend to my network of HR professionals.

Pros and Cons

Pushing the Help Community to clients regularly.

Better client servicing.
Meeting the needs of the business by way of addressing concerns.
We would like to see tickets answered within a 24 to 48 hour time frame.
Service reps who have the answer and know how to address issues and concerns.

Return on Investment

A resource for our employees.
The ability for our employees to use a self-service system.

Alternatives Considered

At the time people were impressed with the Facebook look of the system.

Implementation Rating

Not good! The implementation team runs through the process and does not take the time to help you understand.

Key Insights

Do you think Namely delivers good value for the price?

Not sure

Are you happy with Namely's feature set?

Did Namely live up to sales and marketing promises?

Did implementation of Namely go as expected?

Would you buy Namely again?

Likelihood to Recommend

It is very difficult to say where I believe Namely is well suited. I for one do not think Namely should process payroll. I think the primary function should focus on the HRIS side.

Brief Overview

Overall Satisfaction with Namely