NetSuite ERP Review
October 19, 2023
NetSuite ERP Review
Score 7 out of 10
Vetted Review
Verified User
Software Version
NetSuite Mid-Market edition
Modules Used
- AdvancedFinancials
- Advanced Inventory
- Demand Planning Module
- OneWorld (multi-country and multi-currency)
- Work Orders and Assemblies
- SuiteSuccess
- NetSuite CRM
- dunning
Overall Satisfaction with NetSuite ERP
We upgraded from QuickBooks (with an add-on WMS called "Acctivate") to NetSuite ERP. We outgrew that solution and were looking for a 100% cloud solution that could grow with our business. Our main goals were to provide ERP access to our remote sales force and improve the accounting processes. We use NetSuite ERP for A/P, A/R, G/L, Inventory, CRM, etc.
- Easily customizable without coding
- Records are linked together to follow a transaction from beginning (e.g., quote) to end (e.g., customer payment).
- Saved searches allow non-programmers to create ad-hoc reports a needed.
- NetSuite ERP product development appears solely focused on (often esoteric) new features rather than focusing on "fixing" known issues.
- NetSuite ERP has what they call "SuiteIdeas" where users can vote for new features. The NetSuite ERP product team completely ignores these ideas, and the ideas with the most votes are often over a decade old. As an example, NetSuite ERP cannot properly export/save an Excel file so every time you download to Excel you get an error in my experience. This has been a known issue for over 12 years and is one of the most requested fixes, but I belive NetSuite has completely ignored.
- In my opinion, executives are out of touch with what customers need/want. The buzzword of SuiteWorld 2023 was "Artificial Intelligence", but the use cases that the execs talked about were very specific and not in my opinion broadly beneficial.
- I believe the Saved Searches are great but there are notable features/fields/joins missing. In nearly every single one of these cases, I find a "Suite Ideas" enhancement request to fix the issue. These enhancement requests are always at least 5-10+ years old. In my opinion, SuiteIdeas is a cruel joke that NetSuite created to give false hope to customers.
- In my opinion, the security model is very limited when it comes to segregating data (e.g., each department can only see their own data). In our environment, there are multiple employees who belong to more than one department but in my experience, NetSuite ERP doesn't support that. In my experience, we ended up having to create multiple NetSuite ERP logins for some employees with each login representing a different department (which is expensive!).
- On the positive side, NetSuite ERP gives us excellent visibility into the lifecycle or our orders.
- Negatively, the NetSuite Professional Services staff and the SuiteSuccess process are below par in my opinion. It feels as if NetSuite ERP support's goal is to point every problem to an enhancement request, and of course in my opinion, NetSuite ignores all enhancement requests.
NetSuite ERP is the most mature of the 100% cloud based solution. Although I believe NetSuite ERP Professional Services and Support are relatively horrible, the NetSuite customer community is very strong. I'm always able to find instances of other customers experiencing the same issues that I am - so finding solutions online (outside of NetSuite provided resources) is relatively easy.
Do you think NetSuite ERP delivers good value for the price?
Yes
Are you happy with NetSuite ERP's feature set?
Yes
Did NetSuite ERP live up to sales and marketing promises?
No
Did implementation of NetSuite ERP go as expected?
No
Would you buy NetSuite ERP again?
Yes