Item: NetSuite ERP
Rating: 9
Author: Cody Iordachescu

Use Cases and Deployment Scope

I use NetSuite to build roles forms and processes that facilitate our customers journey throught the erc tax credit while keeping them up to date on the process. The customization is great for supporting all of the intricacies of the program as well as implementing complex workflows to handle a variety of cases. The roles is especially helpful in customizing the interface for the many stages of the credit.

Pros and Cons

Roles
Permissions
Workflows
customization.

Communication between different record types
Analytics tools are lacking many standard functions.
Documentation is lacking in many cases.

Return on Investment

It has reduced call center demand
helped to catch missed stages.
helps disqualify unqualified customers early.

Key Insights

Do you think NetSuite ERP delivers good value for the price?

Yes

Are you happy with NetSuite ERP's feature set?

Yes

Did NetSuite ERP live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NetSuite ERP go as expected?

Would you buy NetSuite ERP again?

Yes

Other Software Used

Azure DevOps Services, Microsoft Power BI, Azure Data Box

Usability

Out of the box the service leaves much to be desired. It requires extensive set up and planning to effectively use. This affects usability quite a bit as it takes a long time to become usable. The mature system is great, but it takes a long time to get there and lots of customization.

Likelihood to Recommend

Wherever many different roles or complex processes are involved, it is great. If your processes are quite simple, I'd probably recommend more of an out of the box solution. It requires too much time overhead for many businesses that handle less volume. I'd recommend this to groups with the capacity to support a full time it user.

Good, but not an out of the box solution

Software Version

Modules Used

Overall Satisfaction with NetSuite ERP