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New Relic: Observability Made Simple
March 16, 2021

New Relic: Observability Made Simple

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with New Relic

New Relic is deployed across nearly all of our Infrastructure, both on-prem and multi-cloud. It is also deployed as a daemon set across our platform as well as a wrapper around our applications. With this level of involvement we can benefit from New Relic providing Observability for our Infrastructure Capacity, Orchestration efforts, Platform managed Services and the Applications deployed upon this foundation.
  • Application Performance Metrics (APM).
  • Dashboards that can aggregate data from multiple layers of the platform.
  • The NRQL query language as well as support for PromQL.
  • Automating the creation of Dashboards and Alerts.
  • User management.
  • The ability to filter all data being streamed to New Relic prior to its ingest and being billed.
  • Positive Impact: Issue and anomaly detection.
  • Positive Impact: Ability to scale as we do.
  • No impact: New Relic SLO/SLA support is not fully baked into their platform (yet).
We have benefited from New Relic's efforts to provide a full-stack picture with minimal involvement from the Engineering Teams. The ability for teams to understand how their code is performing, as well as the impact of their changes, has allowed us to detect and correct numerous issues that could not have been effectively caught earlier in the development pipeline (e.g. via testing or review).
No comment. We were cloud native prior to becoming a customer.
We have benefited from New Relic accelerating development cycles and improving stability.

Areas we would like to see additional features from New Relic:
  • The ability to see deployment markers in all dashboard plots (optionally) so that changes in plots attributed to new code can be more effectively visualized.
  • The ability to better integrate with Kubernetes, so that Developers/DevOps deploying new services can also generate alerts for those services at the same time (just as they would with Prometheus).
New Relic One's new billing model is attractive and allows us to focus on using the correct tools, not counting how many places we would like to use a tool.
New Relic is an excellent solution for organizations that have applications built using HTTP. New Relic's strengths are less apparent when deployed in environments that are not based on HTTP, such as message queue or RPC based solutions. If using New Relic, there is definitely a multiplicative advantage when using New Relic in more places and when leveraging more features. The risk of having vendor lock in for such a large dependency can be mitigated by New Relic's recent adoption and support for the Open Source community, especially Open Telemetry.