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An excellent choice for VoIP
August 28, 2023

An excellent choice for VoIP

Gabriel Duran | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Small Business VoIP

Overall Satisfaction with Nextiva Business Phone Service

We are an IT MSP and switched to Nextiva Business Phone Service back in 2018. We have had a great experience with them. From the sales rep to the onboarding process to ongoing support they have delivered 100%. We liked them so much that have been migrating our clients to Nextiva Business Phone Service little by little because it gives us peace of mind knowing that our clients are on a reliable VoIP system. The post COVID office concept, the hybrid environment, is no longer an option and having Nextiva Business Phone Service makes it possible. In my experience, a combination of handsets, Desktop app and Mobile apps makes working at the office, from home or on the road seamless. Just make sure your network, router and Wi-Fi are working well and I think you are guarantee a reliable VoIP experience.
  • Allows you to navigate the hybrid work environment easily
  • Adding and removing employees to the system is very easy
  • Employees can use their personal mobile phones without revealing their personal phone numbers
  • Easy to use Conference call features
  • The desktop app works well but you can only change the input/output during a call
  • Auto attendant
  • Dialing by extension within our company regardless of location of staff
  • Time saver by screening calls
  • Instant connection to staff regardless of location
In my opinion, PhoneBooth was a nice service but very basic, it just work on handsets no desktop app nor mobile app

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

I think Nextiva Business Phone Service is an excellent solution for small businesses , it allows you to screen calls via the automated attendant and you can create call flows for multiple scenarios.

Nextiva Feature Ratings

10.0
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
10.0
Video conferencing
Not Rated
Audio conferencing
10
Video screen sharing
Not Rated
Instant messaging
Not Rated
9.5
Mobile app for iOS
9
Mobile app for Android
10

Using Nextiva Business Phone Service

  • conference calls
  • receive support calls in the Support team pool

Relationship with Nextiva

from sales to implementation they follow through and made the process very easy
Sales rep and tech support easy to reach and very helpful
We receive free phone handsets
Make sure you have a solid network and that the router is checked against Nextiva's recommended configurations